At Help Admin ("we," "us," or "our"), we are committed to respecting your privacy and protecting any personal data you provide to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you:

~ Visit our website at https://www.helpadmin.co.nz/

~ Engage with us through sales, marketing, events, or other related interactions.

By using our services, you agree to the terms outlined in this policy. If you have any questions, contact us at [email protected].

1. What Information We Collect

We collect personal data in three ways: directly from you, automatically through cookies and analytics tools, and from third parties.

A. Information You Provide

This includes:

~ Contact Information: Name, email address, phone number, and communication preferences.

~ Communication Data: Messages or enquiries sent to us, including metadata.

~ Transaction Data: Payments, invoices, and purchase history (handled securely by third-party payment processors).

~ Account Data: Name, email, account preferences, and website settings.

If you do not provide necessary personal data, we may be unable to deliver certain services.

B. Information Collected Automatically

When you visit our website, we collect:

~ Device & Usage Data: IP address, browser type, operating system, location (if enabled), and site activity.

~ Cookies & Tracking Technologies: We use Google Analytics and Meta Pixel to analyse website traffic and improve user experience. You can opt out of Google Analytics tracking here and manage Meta ad preferences here.

You can control or disable cookies via your browser settings, but this may affect website functionality.

C. Information from Third Parties

We may receive personal data from publicly available sources or third parties (such as social media platforms) when authorized by you.

2. How We Use Your Information

We process your personal data to:

~ Deliver services & manage accounts (e.g., processing payments, responding to enquiries).

~ Enhance user experience through analytics and marketing insights.

~ Send important updates about our services, policies, or transactions.

~ Request feedback & testimonials to improve our offerings.

~ Deliver targeted advertising through Meta and Google Ads.

~ Protect our business & comply with legal obligations.

We will never sell your personal data.

3. When We Share Your Information

We may share data with:

~ Service Providers: Web hosting, payment processors, marketing platforms, and analytics services.

~ Advertising & Analytics Tools: Google Analytics, Meta Pixel, and other tools for business insights.

~ Legal Authorities: If required by law or to protect our business.

We may share limited information with third-party systems (such as Ivorey) to deliver our services and manage client workflows. These providers act as data processors on our behalf and are bound by their own privacy policies.

4. Use of Third-Party Systems

To deliver our services efficiently, and to manage our internal operations and client-facing systems, we use secure third-party platforms such as Ivorey, which helps us manage enquiries, bookings, payments, and client communications. (Ivorey is operated by Ivorey Pty Ltd (Australia)).

These platforms may store limited personal information (such as your name, email address, or business details) on servers located outside New Zealand.

We take reasonable steps to ensure that any providers we use are reputable, and we minimise the amount of personal information shared.

By working with us, you acknowledge that some data processing may occur outside New Zealand and consent to this limited use of third-party systems.

5. Data Security, Retention & Backups

We take reasonable security measures to protect your personal data. While we strive to use industry-standard security practices, no method is 100% secure.

Client information and project files are stored on password-protected devices and backed up using encrypted cloud storage. Access is limited to authorised personnel only.

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, we delete or anonymise your information.

We regularly back up data stored in third-party systems to ensure continuity and reduce the risk of data loss. However, because some systems (like Ivorey) operate on external infrastructure, we cannot guarantee absolute security or recovery in all circumstances.

6. Affiliate Relationships

We may share information about products or tools we use and love. If you choose to purchase through our affiliate links, we may receive a small commission. This never affects the cost to you or the way we recommend tools.

7. Your Rights & Choices

Under the Privacy Act (NZ 2020), you have the right to:

~ Access & correct your personal data.

~ Opt-out of marketing communications (via unsubscribe links or by contacting us).

~ Request data deletion where applicable.

To exercise these rights, email us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date at the top. We will notify users of any material changes via email or website notices.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at [email protected].

We regularly review this policy to ensure it reflects current privacy standards and best practices.